Archive - Virtual / Executive Assistant RSS Feed

A Four-Hour Workweek?

This book – The 4-Hour Workweek, by Tim Ferriss … has helped out MAG in soooooo many ways! Tim Ferriss wrote this book and suggested a few overseas Virtual Assistant firms to consider. Since then, so many people have been dissatisfied with the caliber of their “overseas” virtual assistant … which usually originates out of India or the Philippines. Crazy stories have poured into us … about the simplest of tasks not getting done, or a belief/spiritual barrier that caused an issue, or working 12 hours behind their assistant … the crazy/sad list goes on.

Thanks Tim!

We say “thanks” because all of our MAG Virtual Executive Assistants are based in the United States & college-educated. Even some of our new competitors (now based in the US) copy what we say about our quality EAs! We say thanks because the need/awareness has increased … and we have answered here in the States!

Still in the dark about how or what a Virtual Executive Assistant is? Read this MAG EA Case Study for more info! Or, watch our MAG EA Demo Video – it’s short, sweet, & to the point!

Ready for an EA for you or your church? Need your EA to work with just you or collaborate with multiple leaders?

NOTE: If you need 39 hours in a day, consider yourself a “workaholic,” or are reading this post at 7:17 PM when you should be home … contact us or give us a ring! We’d love to chat with you.

Bryan

 

Technorati Tags: , , , , , , , , , , , , , , , , , ,

Delegate Results NOT Tasks

Successful leaders that want to work well with virtual EAs (Executive Assistants) … do one thing very well.

They delegate results … not tasks.

Look deeper …

  • They delegate the expected outcome.
  • They delegate the results expected of them.
  • They delegate the “win” behind the task.
  • They delegate the “why” for the work at hand.

Great leaders understand that virtual EAs are not task-masters … but rather, goal-executers. There is a HUGE difference.

Great leaders let their Team be adults. Great leaders set people up for success and are clear as to what the expected results should be. Sure, everyone needs to do tasks … but, great leaders help their Team understand that tasks lead to results.

QUESTION: What about you? When you work with your Team … are you delegating tasks or are you delegating results?

Bryan

 

Technorati Tags: , , , , , , , , , , , , , , , , , ,

Happy Admin Professionals Day!

Happy Clients = MAG Love!

Virtual Revolution?

This is a Guest Post by Jody Forehand of Visioneering Studios (a national church design-build firm). He is a friend of mine. He’s smart. He’s authentic. More church leaders need to know Jody and his blog. You can follow Jody on Twitter too.

Man in rubber raft on laptop

Welcome to the virtual revolution. Technology has shrunk the world to the size of your cell phone, tablet, or laptop. Just a generation ago a virtual workforce was almost unheard of. Today more and more industries are allowing greater numbers of employees to work virtually. Home offices are springing up in every neighborhood and businesses are realizing the savings they can achieve by not having the huge overhead of an office and all that goes with it.

When I started my career in the work force it involved daily commuting to an office for 11 years while wearing “dress” clothes (that usually included a tie…which I’m convinced must have originally been invented as some sort of torture device or practical joke). In 2003 I started a new job with Church Development Fund in California…but I wasn’t moving my family across country…I was going to start working out of my house in Virginia. Yes! Thanks to technology and some air travel I was able to work with churches across the country and keep in touch with people in our scattered regional offices.

As the company grew I was asked to move to Atlanta to work in their regional office. After working at home for 18 months I was not looking forward to a long commute in notoriously heavy traffic and “dressing up” again. It was actually a great time with some great people, but a year later when an opportunity arose for me to move over to CDF’s sister company, Visioneering Studios, I jumped at the chance to become their first employee outside of California and once again began working out of my house.

I spent six more years managing projects all over the country while keeping in contact with our California office and even helped open and manage a new office in Colorado for a couple of years…all from the comfort of my home office. Tools like GoToMeeting, Skype, and cell phones, along with some regular air travel not only made it possible, but also made this arrangement virtually invisible to the outside world. As far as anyone could tell I was working on the top floor of a downtown Atlanta skyscraper managing a team of employees while sitting behind a mahogany desk in my suit and tie (okay…anyone who has met a Visioneer knows they are more likely to be wearing jeans and an untucked shirt at the office, but you get the picture).

Now, while this was a great arrangement for me, I must admit that working from home is not for everyone and won’t work for every type of job. For one, you have to be disciplined and a self-starter to work from home when there are so many potential distractions (wife, kids, nice weather, a pool, golf, TV…do I need to continue?). If you are easily distracted, then you probably need the structure of an office environment. You also need to have a personality type that doesn’t mind working alone for hours at a time. If you are an extreme people-person who needs to be around others and have lots of interaction with others all day, then working from home probably wouldn’t be a good idea.

Obviously some jobs don’t work too well from a home office either. Retail sales (except internet sales), healthcare providers, and many others require a personal presence, but in the age of Skype and FaceTime, more and more industries are finding ways to work virtually. Since my position at Visioneering was primarily management and project related versus design related, a home office was easily achievable. Had I been a designer, or part of the document production process, working from home would have been more difficult due to the greater level of collaboration and coordination required to put together a good design or a good set of construction documents. But my industry is one of a growing number of traditional businesses finding ways to work in a new virtual world.

My wife Lisa has even jumped into the virtual workforce. She has chosen to stay at home with our three kids for the last 8 years, but since our youngest is approaching the start of Kindergarten this fall she began to consider going back to work. However, she really desired a job with the flexibility to be home when the kids were home and to have control of her schedule. A friend of mine from Atlanta, Bryan Miles, recently opened his own company, Miles Advisory Group (MAG), offering virtual assistants to pastors and para-church leaders all over the country. This effort was so successful he started a second division, eaHELP providing similar virtual executive assistants to secular businesses, again with great success.

Clients of MAG and eaHELP can contract for an executive assistant for as little as 5 hours per week, so when I suggested my wife contact MAG about a possible position, she thought this would be a great opportunity for her to use her skills, make a little money, and still be in control of her schedule by working from home. In short order through eaHELP she became an executive assistant for a home automation company in Texas and has been loving every minute of it. This is a win-win for the companies and the stay-at-home moms like my wife (where else can a company find college educated, professional women willing to work only 5 or 10 hours a week, and where else can stay-at-home moms find great paying jobs with so much flexibility?)!

Now that we have moved to Charlotte and I am working in an office again coordinating the construction side of Visioneering’s new design-build operations I can see the benefits of more face time with our team, but some days I must admit I do miss the 30-second commute down to my basement, sitting in my sweats with my feet on the desk of my home office while serving clients all over the country who were none the wiser.

Have you had the opportunity to work from home? What was your experience? Would you ever consider hiring a virtual employee or virtual assistant?

 

Technorati Tags: , , , , , , , , , , , , , , , , ,

Hello, My Name is NOT Kirpaul

At MAG … we are not ashamed to say that our talented workforce of quality Executive Assistants is made up of Americans.

One of our main goals, all along, was to create more American jobs … not fewer. I love our country … and want to support it.

Fact is, America has some of the best talent in the world. We know that this virtual administrative service can be done for less … overseas in places like India and the Philippines. We know that. We also know that in a lot of instances people have tried it with little-to-no success.

We are different.

We stand in stark contrast to the virtual EA (Executive Assistant) model available here in the States. Our Church Leaders & Pastors don’t want to overcome language barriers, cultural barriers, experience barriers, and the obvious religious barriers to get stuff done. Our leaders we serve want execution coupled with quality professionalism and that is what MAG offers.

In fact, we have organizations outside the US now reaching out to us … that desire an “American presence.” We live in a great country … and, as the Co-Founder and Owner of MAG we stand ready to serve you.

I get it … we are part of a global economy … but the fact remains, we are Made in the USA … and I am proud of it.

Bryan

Discover more about our company at MilesAdvisoryGroup.com.

 

Technorati Tags: , , , , , , , , , , , , , , , , ,

Why Focus Matters for Church Planters

Talking to church planters … and giving them advice … is often like herding cats.

They are fidgety. Thoughts all over the place. Bursting with passion. Ready to charge hell with a water pistol. I love their energy. I hate their inability to focus. Squirrel!

Today, more than ever before, we need church planters to FOCUS. Focus on what God specifically charged and called them to do. Focus on leading and investing in people. Focus on developing sustainable growth. Focus on systems. Focus on processes. Focus on casting vision. Focus on disciplining. Focus on volunteerism. Focus on giving and generosity matters.

We also need church planters to STOP focusing on things that someone else can do for them. What?! Stop!? What is that? How can a church planter stop anything in the early days of their church? That’s impossible … right? WRONG!

Church planters need to stop as much as they start. Here’s what they need to stop doing as example …

  • They need to stop doing administrative tasks.
  • They need to stop trying to figure our payroll.
  • They need to stop trying to pay their bills.
  • They need to stop trying to manage cash flow.
  • They need to stop adding in data in their Church Management System.
  • They need to stop trying to develop financial reports. Most can’t interpret them any way.
  • They need to stop doing their own expense reports.
  • They need to stop proof-reading their blogs and scheduling them.
  • They need to stop returning every single call and voice mail.
  • They need to stop answering every single eMail.
  • They need to stop scheduling their own tweets and Facebook posts.
  • They need to stop booking their own meetings.

Here’s the deal. I know you are poor. Every church planter I know … starts off poor. However, cash poor is no excuse for lack of focus. Hear me … in your attempt to demonstrate your “good stewardship” by trying to do everything … your own “focus stewardship” and “leadership stewardship” suffers significantly. Good stewardship is not just about cash. It’s about focus and leadership too.

I see it with the BIG churches too. In their attempt to cut administrative costs, many churches have gone too far, leaving countless church pastors/leaders to arrange their own travel, file expense reports, and schedule meetings. Some churches may be drawn to the notion of “put your big boy panties on” … believing this assistant-less structure represents solid leadership … when the church staff see the lead pastor loading paper into the copier. The idea (in theory) that the lead pastor wants to convey with budget cuts to church admin is this … “we’re all in this together.” But why?

Church pastors/leaders (regardless of size of the church) need to wake up to good old economic sense. Generally speaking, admin work/tasks should be delegated to the lowest-cost employee who can do it well. Not you. Sure you could do the admin work … but why? What is accomplished by taking YOU off task? What’s the potential Kingdom impact?

Questions:

  1. Are you doing only what God called you specifically to do in your church plant?
  2. What are the things you are doing today … that you know anyone else could be doing for you with little-to-no training?
  3. Do you believe that “good stewardship” goes beyond cash? Could it mean your time, your focus, and your leadership as well?

Bryan

 

Technorati Tags: , , , , , , , , , , , , , , , , ,

Leadership Network’s MAG Endorsement

Our “Top 5″ When We Hire a Virtual EA for MAG

Tricia Welte is the Director of Executive Assistant Services at MAG. Recently, I asked her to step away from her busy desk and climb up in the crow’s nest for this blog post. She interviews scores of people weekly for MAG. She’s learned a lot … and hopefully you’ll get the benefit. You can connect with Tricia on Twitter as well.

Lessons Learned

I’ve learned a couple things along the way: It is easy to be swayed by  (1) a great personality and (2) an impressive resume.  Some people just “interview well” – you know exactly what I mean, right?  We have all been in the place where we misjudged someone because we did not have enough information or our overall perception was clouded by one or two impressive qualities.

One particular situation changed the way we hire.   I interviewed a candidate who had these 2 great things going for her (the impressive resume and the charming personality).   I thought she was the next BEST thing! I bought what she was selling.  I hired her and we placed her with a Client. You see where this is going?

Well, when it came time for her to actually perform … she failed, and miserably!  And it was all on me.  Her failure was my failure.  I misjudged her because I did not have enough information.  I bought what she was selling without KNOWING it to be the truth.  It’s like buying a new car without the test drive – how could you really KNOW with certainty?  All I knew was, I would not be making this mistake again.  It was time to think about what HAD to be in place going forward with our EA candidates.

The Top 5 List

Our EAs needed to meet a list of criteria, a pre-determined list … and I could not settle for less. So I developed the TOP 5 List below. My Top 5 requirements (of course there are many more, but these top) …

1)  Responsiveness – Attentiveness, takes the ball and runs with it, “I’ll do it now” attitude.  After all, these EAs are the front line to their clients.  Your EA is a reflection of you, and they needs to seem “ever-present”.

2)  Attitude – Proactive, forward thinking, eager, upbeat, positive attitude. A willingness to learn.  Servant minded, results & solutions oriented.

3)  Prior Relevant PROVEN Experience – An EA who has been in the shoes I plan to ask them to wear in some way or another.  Anyone can SAY they can do something.  I want to KNOW they already have.  We want to see sustainability on a resume. This isn’t just another job … this is a calling, a lifestyle choice, a career. And we want RAVING ex-employers – YES, I actually check references!

4)  Professionalism and ALL its Details – Proper professional etiquette and formatting. Well spoken and well written.  Includes and pays attention to details.  Organized thought process and written word.

5)  Tech Savvy – An EA who knows and loves technology and is not afraid of it.   And what they don’t know, they jump in and figure out.  On the forefront of technology.  We are a Virtual Company after all.

 At MAG, we strive for the best! I’m grateful to be part of the team … and, as we grow … we can also learn. Thank God for experiences!

If you are looking to be a Virtual EA for MAG … you can click here.

Tricia

 

Technorati Tags: , , , , , , , , , , , , , , , , ,

Middle Management Woes in Church World

Stuck in middle management of church world? Having trouble executing as a church leader … because your admin budgets are tight?

You’re not alone. But, you may be acting stupid.

This Great Recession has impacted all sorts of organizations from the little, itty bitty ones … to the behemoths. All have felt the impact. Churches from 12 to churches running 26,700 in attendance. And in its wake of whitewater … many middle management/leaders in church world have been forced to pick up the slack in admin. But, I am here to tell you … that ain’t right. At MAG, we totally geek up on productivity stats, admin research, and below is a summary of our recent explorations of middle management woes in church world. Can you identify?

Agnes … be gone!

The church secretary (let’s call her … Agnes) of days past is as out-dated as the carbon copy, file cabinet, beeper, and the Rolodex. Agnes has been replaced by the executive assistant (EA), now typically reserved for senior church leaders. Technologies like e-mail, voice mail, mobile phones, and on-line, web-based calendars have allowed pastors at all levels to operate with a greater degree of self-sufficiency. At the same time, churches have faced enormous pressure to cut costs, reduce head count, and flatten org charts. As a result, the numbers of EAs at lower church management levels have dwindled. That’s unfortunate, because EAs can make HUGE contributions to productivity and efficiency at all levels of the church staff.

Who’s the best/lowest cost?

In their attempt to cut administrative costs, many churches have gone too far, leaving countless middle managers/church leaders to arrange their own travel, file expense reports, and schedule meetings. Some churches may be drawn to the notion of “put your big boy panties on” … believing this assistant-less structure represents solid leadership … when the church staff see the lead pastor loading paper into the copier. The idea (in theory) that the lead pastor wants to convey with budget cuts to church admin is this … “we’re all in this together.” But, everyone knows this is not the case. Church leaders need to wake up to good old economic sense. Generally speaking, admin work/tasks should be delegated to the lowest-cost employee who can do it well. Not your creative pastor, youth pastor, lead pastor, campus pastor, XP, or children’s pastor. Sure they could do the admin work … but why? What is accomplished by taking them off task? What’s the potential Kingdom impact?

Other benefits you didn’t realize …

Granting middle managers/church leaders access to an EA … or a shared EA … can give a quick boost to productivity even at lean, well-run churches. Smart church leaders should also think about the broader developmental/leadership benefits of providing EAs for up-and-coming leaders/pastors. An experienced EA can be particularly helpful if the church leader/pastor is a new hire. The EA can become an on-boarding resource, helping the pastor read and understand the organizational culture/DNA, guiding them through its different personalities, and serving as a sounding board during their on-boarding to the staff. Finally, a knowledgeable EA can be a reverse mentor … using their experience to teach new staff how people are expected to behave, work, and perform.

Ready for an EA for your pastor? Need to share an EA? No problem. Connect with MAG … and see why so many churches across the United States are jumping on board with MAG for their EA needs.

Bryan

 

Technorati Tags: , , , , , , , , , , , , , , , , ,

Page 1 of 3123»